FAQ — Frequently asked questions


I want to use Qlaqs Android on another android smartphone, how can I keep my in-app purchases?

The relocation of your in-app purchases from one android device to another should work automatically. If that is not the case, please click one more time on the already purchased features. Therefore call up your app features via the navigation bar. You will be transferred automatically to the google play store. At this point an alarm message should occur that tells you that you already purchased the features. Wait several minutes and leave the app (perhaps enforce closing in your settings). Start the app again, it can take several minutes until google play gives the license information to the app. If it still doesn´t work please try it again the next day. Until then google play should have informed the app.

Do you need individual help?


If you don't find your request in our FAQ section, please feel free to contact our support. We will respond to your request as fast as possible.