FAQ — Frequently asked questions


I forgot my login adress, what can I do?

If you forgot your login please contact your administrator at first, he can change your password and he is able to give you a new login name. If you are the administrator of your cloud account please use the “forgot password”-function and enter “admin” as login. In the following you will receive an e-mail with a new password for the user “admin”. You can now login with the user “admin” and the received password and you can change passwords and create new users via “administration”.

Do you need individual help?


If you don't find your request in our FAQ section, please feel free to contact our support. We will respond to your request as fast as possible.